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Hotel 5 estrellas ABaC Barcelona

Réservations +34 933 196 600

D'offres d'emploi

Camar. Abac

POSITION PURPOSE

To work with the Restaurant and Lobby Bar team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction.   To be prepared to work all shifts within the Lobby Bar and Restaurant to create a fully multi skilled and productive Food and Beverage team.

 

ESSENTIAL FUNCTIONS

·         Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.

 

·         Work across all areas of Restaurant and Lobby Bar, to ensure that guest expectations are exceeded and standards are consistently maintained.

 

·         Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.

 

·         To be fully conversant with all Restauarant and the Lobby Bar  policies and procedures.

 

·         When fully compentent, to work with the Manager and Lead Servers to provide effective on job training and coaching of new staff to help develop an highly skilled and motivated team,  committed to both Hotel and departmental goals.

 

·         To take active part in the Synergy program to develop a team of multiskilled F&B Servers across all F&B outlets

 

SUPPORTIVE FUNCTIONS

·         Ensure full liaison with other members of the Front Office team

·         Strong communication with the  Kitchen, Events and Front Office

·         Key relationships with Kitchen, Front Office, Housekeeping, Events and other F&B areas.

·         Attend Restautant/Bar Communication Meetings

·         Attend Quarterly Staff Meeting

·         Attend ESI Meetings

·         Key relationships with all Hotel to ensure customer expectations are met/exceeded at all times.

 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

·         Must be able to speak, read, write and understand English, Spanish, Catalan.

 

·         Must be able to read and write to facilitate the communication process.  

 

·         Requires good communication skills, both verbal and written.

 

·         Thorough knowledge of food products, standard recipes and proper preparation.

 

 

QUALIFICATION STANDARDS

·         Walking and standing are required during the working day. 

 

·         Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.

 

·         Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

 

Education:

High school or equivalent education required. 

 

Experience:

Must have at least 6 months  of prior experience as a waiter.

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Female Recep. Abac

POSITION PURPOSE

To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting your colleagues and maintaining a calm, professional environment at all times

 

ESSENTIAL FUNCTIONS

  • Prepare documentation for daily business
  • Ensure prompt, efficient and courteous reception of guests
  • Record and administer arrivals and departures
  • Assist in training new staff members, coach them and monitor their performance
  • Ensure the desk is covered at all times, allocating meal breaks sensibly
  • Full awareness of current daily status of Hotel
  • Ensure smooth hand over to next shift
  • Thoroughly conversant with all room types, décor and outlook
  • Communication and recording of complaints
  • Be aware of daily functions, events, VIP and group arrivals
  • To carry out any other duties as required

 

SUPPORTIVE FUNCTIONS

  • Ensure full liaison with other members of the team
  • Strong communication with other departments, especially Housekeeping and F&B
  • Strong relationship with guests and internal customers
  • Key relationship with Reception Manager, Housekeeping Manager, Maintenance Manager and F&B Manager

 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

  • Must be able to speak, write and converse freely in English
  • Must be able to speak, write and converse freely in the language spoken in the area
  • Must be able to speak in one additional language other than the first two
  • Must be able to lift heavy luggage
  • Must be able to stand 8hrs a day while maintaining a smile and positive attitude
  • Must be proactive

 

QUALIFICATION STANDARDS

 

Education:

High school diploma required, additional hospitality or butler training preferred.

Extensive Knowledge of Tesipro and familiarity with Internet/MS Office applications and related IT preferred.

 

 

Experience:

At least 1 year of experience within the hospitality industry. Front Office Experience preferred.

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